Returns and cancellations
Return? We don't make a problem of it!
Still not satisfied with your product, or ordered the wrong product, then returning is no problem.
Send an email with your order number to firstname.lastname@example.org and we will look for a suitable solution together with you. In almost all cases, WTW-filtersOnline B.V. be responsible for the return costs.
If it is not possible to order the correct filters, WTW-filtersOnline B.V. transfer the full amount to you within 5 days after receiving the return shipment.
WTW-filtersOnline B.V. uses a number of guidelines for a return shipment.
- You have 90 days after you have received your order to return the product / order
- The order can be returned if the filters are unused and undamaged, an opened package is no problem.
- WTW-filtersOnline B.V. takes care of the shipping label and pays the return costs. You bring the package to the DPD ParcelShop in your area.