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Returns and cancellations

Return? We don't make a problem of it!

Still not satisfied with your product, or ordered the wrong product, then returning is no problem.

Send an email with your order number to info@wtw-filtersonline.nl and we will look for a suitable solution together with you. In almost all cases, WTW-filtersOnline B.V. be responsible for the return costs.

If it is not possible to order the correct filters, WTW-filtersOnline B.V. transfer the full amount to you within 5 days after receiving the return shipment.

WTW-filtersOnline B.V. uses a number of guidelines for a return shipment.

  • You have 90 days after you have received your order to return the product / order

  • The order can be returned if the filters are unused and undamaged, an opened package is no problem.

  • WTW-filtersOnline B.V. takes care of the shipping label and pays the return costs. You bring the package to the DPD ParcelShop in your area.
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